Job title: Technical Support Representative
 
Company: Seamless co.,ltd., a tech startup based in Bangkok (https://hommifix.com) is seeking for a technical support talent in Songkhla-Hatyai area to be part of our growing team.  
 
Job Summary:

The Technical Support Representative will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software. 

Duties/Responsibilities:

1. Identifies, investigates, and resolves users’ problems with some computer software and hardware but mainly a cloud-based application service; Hommi.

2. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software application services, connectivity, how-to, and similar concerns.

3. Consults with users to determine steps and procedures taken to identify and resolve the problem.

4. Applies knowledge of computer software, hardware, and procedures to solve problems.

5. Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

6. Collaborates with other staff to research and resolve problems.

7. Collaborates with programmers to explain errors and/or recommend modifications in programs.

8. Arranges service by software or hardware vendors to repair or replace defective products.

9. Maintains knowledge of technology innovations and trends. 

10. Performs other related duties as assigned.

Required Skills/Abilities:

1. Excellent verbal and written communication skills.

2. Excellent interpersonal and customer service skills.

3. Professional and pleasant telephone manner.

4. Ability to explain technical issues to technical and nontechnical employees and customers. 

5. Strong analytical and problem-solving skills.

6. Proficient with Microsoft Office Suite or related software.

7. Cloud technology know-how is nice.

8. Documentation or technical writing-oriented mind will be superb.

9. Proficient with or the ability to quickly learn an array of computer hardware and software.

Education and Experience:

Bachelor’s degree in Computer Science or related field preferred.
At least three years of experience in customer technical support highly preferred.

Office hours and Benefits:

1. Monthly salary 15K-25K

2. 9am to 6pm.

3. 5 days a week.

4. Holidays, Annual bonus, Performance bonus, Social Security and Approved Allowances.

5. Onsite and Offsite work allowed.

Apply NOW by enclosing your CV with most recent photo, send it away to [email protected] and be proud to make something happen together!