DUTIES AND RESPONSIBILITIES:

1.Delegates to other members of the management team and Department Heads in the interest of improving standards of service, the profitability of the hotel and the general working environment of all members of staff.

2.Ensures the effective and efficient implementation of all policies and procedures throughout the hotel.

3.Reinforces the attainment of hotel profit and operation objectives, and ensures the efficient running of the operations.

4.Monitors quality of products and services together with Heads of Department in consultation with the General Manager.

5.Assists in interviewing/recruiting management of the hotel as assigned by the General Manger.

6.Ensures that all Heads of Department are performing their duties in accordance with policies and procedures.

7.Supports in training and staff engagement activities arranged by Human Resources Department, including guest’s activities arranged by operations departments.

8.Ensures staffing levels are maintained as per manning guide.

9.Constantly strives to improve productivity, efficiency and courtesy of all staff to meet or exceed guest’s expectation.

10.Monitors all activities, follows up trends of business which affect the hotel’s occupancy, and food & beverage business.

11.Welcomes VIPs personally.

12.Maintains a high profile throughout the hotel in front and back of house areas, including reviewing log books daily, setting up complimentary rooms and transportation, and monitoring cleanliness in all areas, hotel costs, rooms status, forecasts, no shows and over booking.

13.Facilitates activities as discussed in the operations meetings to ensure the smooth running of the hotel.

14.Maintains level of confidentiality and to make sure that none of confidential matter will be disclosed. The Hotel requires that no confidential information concerning the hotel or the company be divulged without prior consent.

 

Areas of responsibilities of the Resident Manager in cooperation with the General Manager, and in absence of the General Manager:

 

Admin. & General:

- Is responsible for the preparation and follow up of the hotel’s business plan.

- Is familiar with all company policies & procedures.

- Holds the following meetings daily operations, Heads of Department, advertising, special events, renovations and attends all other meetings as necessary.

                       

Finance:         

- Is responsible for overall P&L performance, policies on pricing, marketing strategies, average rate and discounts.

 

Sales &Marketing:

- Is responsible for sales mix, special rate, crews & long stay guests, group rates, contracts, local & overseas representation, handling directly with Director of Sales.

 

Human Resources:

- Controls the hiring & dismissal of Heads of Department and supervisors payroll charges, change of status, promotions and changes in policy.

 

Public:           

- Oversees the activities of the PR Department in relation to hotel promotions & activities.

 

Purchasing:   

- Signs all PR’s & PO’s

 

Food & Beverage:

- Monitors any change regarding quality prices and staffing which may affect quality & profitability.

 

Housekeeping:

- Monitors quality of cleanliness of rooms & public areas.  To be advise of cleaning programme which may result in rooms being blocked off and re-furbishing schedules.

 

R&M:            

- To be advised of any unusual cost functions over budget, to approve maintenance contract, extra projects and FF&E.

 

Security:        

- To be advised of any irregularities which may require special attention. 

- To follow up closely implementation of fire & safety procedures and polices.

 

Telephone:    

- To be contacted in case of emergency.

 

Qualification:  

-Thai nationality
-Bachelor Degree.
-5-10 years direct experience in hotel/ resort management.
-Strong in leadership skills, teamwork, analytical skills, problem solving skill and positive attitude.
-Good command of English with both oral and written. 

Interested candidate can send your  resume (in pdf format only) stating current and expected salary to us at [email protected]